Oscar recently discovered an incident involving the personal information of a subset of our Members. We sent individual notices to those Members whose personal information was impacted by the event.
What Happened
On or about 11/23/2021, Oscar discovered that a mailing intended for some of our Members from Oscar may have been misrouted to another Oscar Member in error due to a vendor printing issue. We believe this incident occurred between 10/28/2021 and 11/16/2021.
What Information Was Involved
The following information may have been viewed by another Oscar Member as a result of the mismailing: name, Oscar ID number, claim number, provider information, date of service(s), procedure/service name and plan name/affiliation. This information did not include Social Security number, driver’s license number or any financial account information.
What We Are Doing
We began an investigation immediately upon discovery of the printing issue. While we do not believe there has been a misuse of any personal information, we are notifying our affected Members out of an abundance of caution. All mailings that may have been impacted by this incident have been re-sent accordingly.
What You Can Do
It is prudent to monitor your explanation of Benefits (“EOBs”) to check for any unfamiliar health services. If you notice any suspicious activity, please contact us immediately at the number provided below. We suggest that you retain this notice for your records in case of any future concerns with your medical records.
For More Information
Oscar is committed to protecting your personal information, and we take our responsibility very seriously. If you have any questions, please do not hesitate to contact us at 855-672-2755.